Shipping & Returns

Delivery Information

*PLEASE NOTE: Due to recent circumstances regarding the Covid-19 outbreak, delivery times may differ slightly from advertised - however, we still have a team on hand to post items out straight away so we will endeavour to ensure orders arrive as quickly as possible - and will let you know of any delays that are out of our control.   Similarly, we are happy to extend our returns policy - if you live locally we will also collect anything you wish to return.  Our main priority is keeping our customers safe.  

FREE Standard UK delivery (3-5 working days)

UK 1st Class Tracked : £4.45 (1-3 working days)

Orders over the value of £100 will be trackable and require a signature upon receipt.

We’ll despatch your goods within 3 working days.

This may change during exceptionally busy periods.

You’ll receive an email from us to let you know your parcel has been sent.

In the event of your item being out of stock, we will contact you by email straight away to let you know of any delay.

International Delivery 

Europe : £12.50

Rest of World : £20.00

Please note, If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will be required to pay on receipt of the shipment. Any additional customs charges must be settled by you.

Telephone Service 
As an additional service , we provide payment over the telephone by contacting the store directly on 01227 770555.
For small or large items, we can quote you a postage cost relevant to your parcel size.

 

Returns

You may return your online order for any reason within 7 days of purchase for an exchange, gift vouchers or refund.  

Return the product to us in perfect condition (unused and in original packaging) together with an explanatory covering note stating whether you would like an exchange, gift vouchers or refund.  Please ensure you also provide a contact telephone number and if available an email address.

Send your parcel to:

Just Shoes
20 Harbour Street
Whitstable
Kent
CT5 1AQ

Goods are returned at your own cost.

We strongly advise that you use recorded delivery or obtain a certificate of posting when you return any package.

Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post.